Real Authentication Reviews

Very Quick, Easy and Precise authentication process. Wonderful customer services too!
💯 Satisfaction and The Best Out there! Thank you!

I needed a quick turnaround on an item's authenticity that I purchased from a resale platform. I received the information I needed and was met with excellent customer service. I would definitely use their services again and I highly recommend them for anyone seeking authentication services. 5 Stars!

Easy. FAST and professional experience.

I love the real authentication company. We have been using the real authentication company for three years and they have never failed us. We are so excited to be able to use this organization. We’ve even done social media posts about our experience and how we love using them check out our TikTok And you’ll see how we’ve posted about your services. You guys are awesome keep up the great work.

Purchased a bag that was verified authentic by RA. Went to re-sell and had I verified again only to find out it’s fake and RA won’t return any attempts to contact. I wasn’t sold a different bag - the photos match the exact bag I have down to the damage.

I personally purchase a bag from a Chanel boutique in Australia and still keep the original receipt and they came out as a counterfeit.

Have already got the certificate from the authenticityfirst and will try to get the certificate from other authentication institutions as well to prove how unprofessional this company are!!!

They give the result even without ask for clear photos of the item. I doubt they don’t care about whether their result are accurate or not and don’t have enough data about the new(microchip) Chanel.

I paid for a 12 hour review and after 19 hours they refunded me everything and confirmed the item I was going to purchase was a very good counterfeit. It was frustrating not getting communication to start but afterwords they were very fair. Would definitely use them again.

So i have I paid extra for 12 hours turnaround service
15 hours after submitting the request the order is still in process,
knowing that they were late, they could minimally inform in the chat or email,
but no one bothered to do this,
after 15 hours of waiting,
I tried to contact them in the chat and asked when the order would be ready,
and only after that I received my certificate,
but I still haven’t received any answer in the chat nor any apology or recognition,
just like I didn’t receive an answer to my question and concerns on which I originally addressed my authentication,

Very unpleasant aftertaste, I also doubt how much you can trust their opinion after this kind of behaviour,
Customer service is terrible,
Completely ignoring the client's request,
not matching the timing for which the client pays.

So i have I paid extra for 12 hours turnaround service
15 hours after submitting the request the order is still in process,
Knowing that they were late, they could minimally inform in the chat or email,
But no one bothered to do this,
After 15 hours of waiting,
I tried to contact them in the chat and asked when the order would be ready,
And only after that I received my certificate,
But I still haven't received any answer in the chat nor any apology or recognition,
Just like I didn't receive an answer to my question and concerns on which I originally addressed my authentication,

Very unpleasant aftertaste, I also doubt how much you can trust their opinion after this kind of behaviour,
Customer service is terrible,
Completely ignoring the client's request,
Not matching the timing for which the client pays.
Also noticed that they flag every unwanted opinions of their clients on trustpilot,
I wish they would put the same effort for their customer service!

This "company" is the biggest joke. I've literally seen HUNDREDS of fraudulent COAs they've produced. Many for bags that are OBVIOUS fakes to people who only have minimal knowledge of the brand yet Real Authentication is claims to be "professionals". Just another fraudulent & false claim from them. How does a Coach bag with a serial number starting with "NT" get authenticated? No genuine Coach serial # would EVER have just 2 digits before the dash nor would it EVER start with the letter N. Bags starting with NT or TN are both OBVIOUS and COMICALLY KNOWN FAKES. Yet this garbage company, that clearly has no clue what they're doing, produces a COA!? I hope this BS company is not only removed but held liable for fraud. DONT EVER USE OR TRUST REAL AUTHENTICATION!

I purchased a wallet from the Prada boutique in Holt Renfrew on Bloor Street (Toronto, ON) in 2019. I sold this item to someone online and they paid to authenticate it through "Real Authentication", which made them pay $30 and told them it was fake. I purchased this item directly from the store for myself. If you can't recognize authentic items that we paid full price for in-store, how are you catching the real counterfeits?

Realauthentication really impressed me with their speed, communication, customer support, and help! As a full time reseller I get in bags that need professional evaluation and documentation. Its hard finding a trustworthy service that delivers rapid results. I loved their app. It’s user friendly and thorough! I will definitely be using their services often!

This is the 2nd time they have rejected my authentication of a gucci handbag. After asking for the standard photos, they needed extra photos of a QR tag on the inside lining. There is none in my handbag and I even called the Gucci store I purchased it from to verify that I do not have one in my bag nor is there any in the bags they have on their floor or in stock. The QR tags were only implemented in the last year and my bag was purchased prior to the implementation of the QR tag. They suggested I write a note on a photo explaining the situation which I did and I also provided proof of purchase. I even took a photo of the serial number tag and the receipt showing the matching serial number. They rejected it twice continuing to ask for the QR tag. How can I provide you something that does not exist? There is absolutely no way to contact the company or speak to someone. They would not authenticate my handbag TWICE. So they have just taken my money twice with no explanation and honestly for no reason. DO NOT RECOMMEND THIS AUTHENTICATION.

I place a authentication order and I'm still waiting for their response. Is been more than 30 hours. I message them and I haven received any response.

I have entrusted myself to them on several occasions, now who knows what opinions I have had in this year in which I have entrusted myself to them.
I trusted them for a total of 24 authentications.
AND I REPEAT, I DON'T KNOW HOW MANY COULD BE WRONG BECAUSE I HAVE ALWAYS TRUSTED
The last object that has been authenticated is a Balenciaga LE CAGOLE.
THEY DEFINITE COUNTERFEIT.

I send photos and documentation to 2 other sites, in addition to theirs.
For others it is original.

I take the bag to the parent company, to have it viewed, they tell me that the bag is authentic.

So I write to them (3 days ago) saying they made a mistake, they ask me for more photos, to be able to evaluate. GONE, NEVER HEARD AGAIN.

I don't know if they're totally incompetent, if they've made mistakes on other occasions (but as far as BALENCIAGA is concerned, I CAN'T RECOMMEND THEM) I WOULD DEFINITELY CALL IT A SCAM, BECAUSE THEY SPILLED $30 FROM ME FOR A WRONG AUTHENTIC AND THEY HAVE DISAPPEARED.

It doesn't only work when everything goes well, a real company can also be seen in mistakes, in apologizing. NOT IN DISAPPEARING